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WASHINGTON — The U.S. authorities has accomplished 10 airline investigations into delayed or withheld passenger refunds through the COVID-19 pandemic and can take enforcement motion in coming weeks, a Transportation Division official informed Reuters on Sunday.
U.S. Transportation Secretary Pete Buttigieg on Sunday disclosed the passenger refund probes had been full and stated 10 extra airline probes stay ongoing.
“We’ll collaborate with airways once they’re able to take steps which are optimistic and proactive, whether or not that’s enhancements in pay which are serving to with hiring or flexibility in customer support,” Buttigieg informed Fox Information Sunday. “We’re additionally going to implement passenger and client rights.”
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Neither Buttigieg nor the division recognized the airways. Buttigieg stated the federal government has been investigating airways “failing to offer refunds to passengers after they obtained caught with cancellations.” He stated the probes are “to guarantee that the shoppers and passengers are protected.”
In September 2021, the U.S. Transportation Division (USDOT) stated it had 18 pending investigations over complaints that airways failed to offer well timed refunds through the COVID-19 pandemic.
Airways for America, an trade group, stated on Sunday, “We look ahead to working with the federal authorities to determine and resolve shared challenges to attenuate disruptions and guarantee protected, seamless journey.”
Air Canada in November agreed to a $4.5 million settlement to resolve a USDOT investigation into claims that hundreds of air passenger refunds had been delayed.
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In June 2021, USDOT stated it was looking for a $25.5 million tremendous towards Air Canada over the provider’s failure to offer well timed refunds, alleging the airline had a no-refund coverage in violation of U.S. legislation for greater than a yr.
USDOT has stated it plans to subject guidelines on refunds for shoppers who’re unable to journey as a result of authorities restrictions. Present laws don’t handle refund eligibility below particular circumstances, reminiscent of government-imposed journey restrictions.
Final month, Buttigieg met with airline chief executives to attempt to make sure summer time flight schedules are adopted after a spate of cancellations. Airways have canceled or delayed hundreds of flights, angering shoppers. Airways have blamed air site visitors management staffing points on the Federal Aviation Administration for a lot of the issue.
Buttigieg stated: “We’ve seen some enchancment over the course of the summer time, however nonetheless not an appropriate stage when it comes to efficiency, cancellation and delays.” (Reporting by David Shepardson in Washington Modifying by Matthew Lewis)
Commercial
Article content material
WASHINGTON — The U.S. authorities has accomplished 10 airline investigations into delayed or withheld passenger refunds through the COVID-19 pandemic and can take enforcement motion in coming weeks, a Transportation Division official informed Reuters on Sunday.
U.S. Transportation Secretary Pete Buttigieg on Sunday disclosed the passenger refund probes had been full and stated 10 extra airline probes stay ongoing.
“We’ll collaborate with airways once they’re able to take steps which are optimistic and proactive, whether or not that’s enhancements in pay which are serving to with hiring or flexibility in customer support,” Buttigieg informed Fox Information Sunday. “We’re additionally going to implement passenger and client rights.”
Commercial 2
Article content material
Neither Buttigieg nor the division recognized the airways. Buttigieg stated the federal government has been investigating airways “failing to offer refunds to passengers after they obtained caught with cancellations.” He stated the probes are “to guarantee that the shoppers and passengers are protected.”
In September 2021, the U.S. Transportation Division (USDOT) stated it had 18 pending investigations over complaints that airways failed to offer well timed refunds through the COVID-19 pandemic.
Airways for America, an trade group, stated on Sunday, “We look ahead to working with the federal authorities to determine and resolve shared challenges to attenuate disruptions and guarantee protected, seamless journey.”
Air Canada in November agreed to a $4.5 million settlement to resolve a USDOT investigation into claims that hundreds of air passenger refunds had been delayed.
Commercial 3
Article content material
In June 2021, USDOT stated it was looking for a $25.5 million tremendous towards Air Canada over the provider’s failure to offer well timed refunds, alleging the airline had a no-refund coverage in violation of U.S. legislation for greater than a yr.
USDOT has stated it plans to subject guidelines on refunds for shoppers who’re unable to journey as a result of authorities restrictions. Present laws don’t handle refund eligibility below particular circumstances, reminiscent of government-imposed journey restrictions.
Final month, Buttigieg met with airline chief executives to attempt to make sure summer time flight schedules are adopted after a spate of cancellations. Airways have canceled or delayed hundreds of flights, angering shoppers. Airways have blamed air site visitors management staffing points on the Federal Aviation Administration for a lot of the issue.
Buttigieg stated: “We’ve seen some enchancment over the course of the summer time, however nonetheless not an appropriate stage when it comes to efficiency, cancellation and delays.” (Reporting by David Shepardson in Washington Modifying by Matthew Lewis)
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